FAQ

General

Are my messages stored on your servers?

No. Your audio message is only transferred to our servers for processing and is later uploaded to your Slack workspace (as any other file upload). After that, we delete the audio file from our servers.

How long will the audio file be available before it expires on Slack?

We don't expire the files (nor have control over it). As mentioned, these files are uploaded to your Slack workspace and are kept there as any other regular file.

How can I start a subscription?

You just need to sign in with your Slack account in our system.

How many minutes are included in the monthly plan?

It's unlimited! You pay $1/user/month and this user can send as many audios as he wants, with no monthly quota.

Which browsers can I use?

We currently support most browsers in their latest versions: Chrome, Safari, Firefox, MS Edge, Safari iOS, Chrome Mobile (for Android).

It's not working on my iPhone

The Slack app opens the Recordfy link on its internal browser. You have to open it on Safari, by clicking on the icon in the bottom right corner (see here).

Do you have an app for mobile users?

No. You can record your audio on mobile phones using your web browser, so there's no need to install an extra app. Check this tip for improving your mobile experience with Recordfy.

Why do you need permission to 'Upload file' and 'Send message' on Slack?

Upload file: after you record your audio we will upload it to the user/channel you requested.
Send message: if you enable Speech-to-Text, we will send this text as a reply to the uploaded file.

How does Speech-to-Text work?

We use Google Cloud Platforms technology, which means you'll have available state-of-the-art speech recognition software. After we upload the audio file to your Slack, we post the audio transcription as a comment on the audio file.

Do you always send the audio transcription (Speech-to-Text)?

No. The user can select after recording the audio if he wishes to also send the transcription.

Billing

Is each user charged for their use?

No. Only the user responsible for your team, the one who subscribed initially, is charged for the usage of the whole team. Usually, this user is the manager of the team.

Am I charged for the total number of users on my Slack team?

No. We only charge you for those users who send an audio at any point during the billing cycle.

How am I billed?

On a monthly basis. You're charged for what was used by your Slack team in the last month.

Can I cancel in the middle of the month?

Sure! We'll just send you one last invoice with whatever has been used by your Slack team up to that day of the month.

I'm still confused with your pricing

Maybe an example can help clarify: Your Slack team has 20 members but only 5 have sent audio messages in the past billing cycle. In total, 10 minutes of speech-to-text was used. So total charges are 5x$1 + 10x$0.1 = $6

Still have questions?

We're happy to help. Just send an email to tech@recordfy.co and we'll answer ASAP.